Purchasing
Where can I buy your products?
Our products are available through authorised retailers and distributors. Contact us for help finding your nearest retailer.
Do you sell directly to the public?
No, we currently do not sell directly through our website.
Products
What industries are your products designed for?
Our products are designed for trade, industrial, construction, and outdoor work environments.
Do you offer different sizes?
Yes, sizes are available on product pages.
Do your products meet safety standards?
Yes, all RIVO products are certified to Aus/NZ standards. Check individual product details for more information.
What’s the warranty?
All RIVO products have a standard 12-month manufacturer's warranty available to claim through your place of purchase. You must provide your receipt/ proof of purchase.
Product Care & Support
How do I care for my workwear?
Please follow the care instructions on the garment label.
What if my product is faulty?
Please contact the retailer where you purchased the item, or reach out to our support team.
Can I return products through your website?
Returns and exchanges are handled by the retailer where the product was purchased.
How can I contact customer support?
You can contact us through our website by filling out an inquiry form.
Trade & Retail Enquiries
Can I become a retailer?
Yes, RIVO is exclusively available to the HBT National Buying Group Members. Sign up today to become a member of Australia’s leading buying group for independent hardware, building supplies, industrial, paint, rural and timber retailers.